About this Course


Study options: Online
Length: 20-30 Hours
Cost: FREE! (Includes FREE E-Certificate of Completion)
Level: Nuyew Level 2 Award
Quality Assurance from: Innovate Awarding Body

The introduction to Customer Service Award is industry recognised and aims to give you an understanding of the role customer service plays and how it is vital to a business?s success. You will also learn how to measure service standards, develop personal skills in delivering excellent customer service, how to resolve customer queries, follow complaint procedures and understand the importance of regulatory compliances within a business.

The objective of the course is to equip you with the necessary skills required to enable you to find at least a junior job role within this industry and prepare you for employment.

The course will be delivered online via our learning platform and will allow you to learn at your own pace, take part in reflection exercises/activities and demonstrate your understanding via end of module/course multiple choice questions. All our online learning is FREE to anyone!

Career Paths


Customer Service is at the heart of any great business and, with the growing popularity of social media and product review websites, it has never been more critical to success. Companies can?t always get it right, but when it goes wrong nothing is more rewarding than exceeding a customer?s expectations.


Customer Service Job Titles
Customer service assistant
Customer support
Customer service administration
Customer care
Contact centre advisor
Call entre advisor
Complaint handler
Customer service advisor
Service advisor
Customer service officer
Account coordinator
Customer service representative
Customer service agent
Help desk support
Customer service executive


Career Progression
Customer service manager
Customer service team leader
Customer insight manager
Customer experience manager
Operations director


Job Matching

Our FREE job matching service will automatically connect you to employers who are already looking for people with your newly acquired skills. This service is available to all job seekers whether you are studying for one of our qualifications, already qualified or looking for an exciting change of career.

Register Your Interest in this course

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