At the Nuyew Tech Academy, we care passionately about our customers and try to reflect that in everything we do.
That includes how we handle complaints. When things don’t work as you’d expect, our aim is to put you in the picture in a clear and straightforward way – and put things right as quickly as possible.
Please keep letting us know how we’re doing. Your feedback helps us continue to deliver a first-rate service we can be proud of and helps us to focus on the stuff you really care about.
How to make a complaint
- If you want to make a complaint you can email firstname.lastname@example.org brief details of your complaint and your account reference. Alternatively, you can write to us at Nuyew Tech Academy, Complaints Team, 20-22 Wenlock Road, London, N1 7GU or call our Customer Services Team on 0333 012 0800 between Monday to Firday 9am-5pm. Nuyew Tech Academy will acknowledge your complaint within one business day. Nuyew Tech Academy will then investigate and send you an initial response. This should take no longer than three business days.
- If we’re unable to resolve your complaint within 3 business days we will keep you informed of our investigations until we are able to provide you with an initial response
- If within eight weeks after receiving a complaint we are still not able to resolve the matter, we will send you a final response. If you don’t agree with our final response you may refer your complaint to the Financial Ombudsman Service, who can be contacted by telephone on 0800 023 4567or at financial-ombudsman.org.uk. You also have the right to make a complaint directly to the Financial Ombudsman Service.